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Free PDF 2025 Professional ServiceNow Exam CIS-CSM Overview
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The CIS-CSM exam covers a wide range of topics related to ServiceNow CSM, including customer service management fundamentals, service catalog management, incident management, problem management, change management, and service level management. CIS-CSM exam also assesses the examinee's knowledge of the ServiceNow CSM platform's capabilities, features, and best practices. To prepare for the exam, professionals can take advantage of ServiceNow's training programs, study guides, and practice exams.
ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed for individuals who want to demonstrate their expertise in implementing and managing ServiceNow's customer service management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam is a testament to an individual's skills and knowledge in configuring, implementing, and managing ServiceNow's customer service management applications.
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ServiceNow CIS-CSM Exam covers various topics related to Customer Service Management, including Case Management, Knowledge Management, Service Level Agreements, and Service Catalog Management. CIS-CSM exam tests the candidate's knowledge of the principles and best practices of Customer Service Management, as well as their ability to configure and customize ServiceNow applications to meet specific business requirements. CIS-CSM Exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q58-Q63):
NEW QUESTION # 58
Regarding Account Teams, what is the purpose of marking a role as 'unique'?
- A. The role then becomes a parent responsibility
- B. The role then becomes a child responsibility
- C. Ensure there is a dedicated account manager for that account
- D. Prevent the same role being used on different customer accounts
Answer: B
Explanation:
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/t_CreateAResponsibilityDefinition.html
NEW QUESTION # 59
If only one user reports a content for moderation, the content will be hidden.
Answer: B
Explanation:
Reference:
customer-communities/task/approve-reject-content.html
NEW QUESTION # 60
What should be part of the pre-engagement collateral?
- A. Scoping Guide
- B. Stock Keeping Unit (SKU) and pricing sheet
- C. Frequently Asked Questions (FAQ)
- D. Customer Service roles template
Answer: D
NEW QUESTION # 61
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
- A. Update Case Entitlement
- B. Change Update to Close
- C. Apply Role by Customer
- D. Auto Assessment
Answer: A,D
NEW QUESTION # 62
Information in the Case Field 'Contact' is copied to which Incident Field?
- A. User
- B. Caller
- C. Customer
- D. Contact
Answer: D
Explanation:
Explanation
NEW QUESTION # 63
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