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Salesforce ADM-201 (Salesforce Certified Administrator) certification exam is designed for professionals who want to demonstrate their expertise and knowledge in Salesforce administration. It is a globally recognized certification that validates an individual's ability to perform various administrative tasks on the Salesforce platform.
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Salesforce Certified Administrator Sample Questions (Q112-Q117):
NEW QUESTION # 112
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
Answer: B
Explanation:
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 113
Universal Containers has two business groups, Products and Services. Both groups will be using opportunities to track deals, but different fields are required by each group.
In which two ways should an administrator meet this requirement? (Choose two.)
Answer: A,D
Explanation:
Section: Volume J
NEW QUESTION # 114
From the below …identify the WF action?
Answer: B
Explanation:
Explanation/Reference:
Explanation/Reference:
Match the WF steps to setup the requirement
Task: set up
Email Alert: Templates
Field Update: Field
Rule: criteria
NEW QUESTION # 115
You can edit their user profiles and define Trusted IP ranges so that users don't have to activate new computers within this range but without blocking those that are not.
Answer: A
Explanation:
Section: Volume F
NEW QUESTION # 116
Can WF update formula fields?
Answer: B
Explanation:
Explanation/Reference:
Readonly fields like formula or auto number fields are not available for field updates.
NEW QUESTION # 117
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